1,122 total
Great customer service here at Raft, Westfield (White City).
We have been several times and it’s always been extremely welcoming. We will be coming back to purchase more furniture and recommend to friends / family.
Date of experience: 07 December 2024
Fabulous service from Raft in St Albans, with a very special mention to the lovely Hosna, who was absolutely fantastic from start to finish. We were advised, guided and supported throughout; nothing was too much trouble and we were totally at ease with our final decision, a beautiful modular unit for our home.
The whole team at Raft were fantastic, delivery faultless and we absolutely love our purchase thus far.
Thank you so much to all the team at Raft St Albans.
The Douglas's
Date of experience: 04 December 2024
The service is so Great, the furniture so beautiful, thanks again !
Date of experience: 07 December 2024
Couldn't be happier with our experience at Raft. We visited the Westfield store in June to see the sofas in person and they really lived up to our expectations. Kamil was wonderful throughout the whole process and helped us explore all options to ensure the sofa was exactly what we wanted and fit through our narrow doorways. The expected delivery timeframe was 10-12 weeks but it got delivered in 6! Couldn’t recommend them more.
Date of experience: 05 November 2024
Reply from Raft Furniture
Hello Jessica,
We love reading reviews like this! As a London company, addressing tricky access problems is our favourite thing to do. It sounds like Kamil really dedicated time to your order and we really value your feedback. We look forward to seeing you again!
Best wishes,
Raft
The staff at Westfield were so helpful and answered any queries we had, beautiful products!
Date of experience: 30 November 2024
Amazing customer service, but with no pressure
Date of experience: 12 December 2024
My partner and I had a fantastic experience buying our new sofa with the Cricklewood showroom team. Abasin was very helpful and showed us all the sofa styles, fabrics and financing options. We enjoyed a glass of Prosecco in the showroom to celebrate. Plus the sofa arrived weeks earlier than anticipated and it’s gorgeous. Thank you!
Date of experience: 11 September 2024
Reply from Raft Furniture
Hello Emily,
Abasin is an asset to the team - we always love to hear about your in-store experiences! A glass of Prosecco to celebrate a sofa purchase is a must - we're delighted that you were so well looked after. We really look forward to seeing you again and wish you many years of comfort, happiness and memories on your new sofa.
Best wishes,
Raft
Purchased a sofa from Raft a few years ago and have become more and more disappointed with it.
After a year the base cushions became flat and the foam inside became mis-shaped, I have reported it on several occasions and each time told it needs plumping - no amount of plumping is going to bring back the foam to its normal shape. One of the back cushions is noticeably under stuffed making it have a slumped look even when its just been plumped. I have on multiple occasions emailed to ask for prices for new cushions and what different options they have and never got a response or when I did was just told how much new cushions would be with no description of options.
Date of experience: 15 May 2024
Great shop, excellent quality and price ratio!
Stuff is very helpful and friendly!
Date of experience: 25 November 2024
Desk with imperfections. Unfortunately not the experience we expected from Raft.We ordered a new desk and waited 6 weeks only for it to arrive with drilled holes on the pieces of wood, in places where they were visible and where there was no reason for it to have holes. It was chipped in one spot and the glass top is not sitting entirely into the holes that are made for it to attach. In general not the quality we expected for the price. This should be a clearance piece keeping in mind the condition that we received it .The next day someone came and feeled the drilled holes and the chipped part and that was it.The glass top still doesn't sit entirely in the holes that it is supposed to.I called the customer service and emailed the lady that helped us place the order in the first place and she said someone would call me back within 48 hours. 5 days have passed no call whatsoever. I also sent pictures where the imperfections are obvious. Nobody ever apologized for the poor condition of the desk or the inconvenience caused. Very unprofessional...
Date of experience: 24 October 2024
A big thankyou to Alexander Fabuenne from the Richmond store who was so helpful to me in thinking through / giving me options for a new sofa ( back in april 24) ….. we bough the wawick corner sofa in easy clean chenille and we love it ! Would highly recommend the Richmond store
Date of experience: 22 April 2024
Reply from Raft Furniture
Hello there,
Thank you for taking the time to write this review. We're so glad you're loving your Warwick. We look forward to seeing you again!
Best wishes,
Raft
Very helpful staff, lovely furniture, top quality
Date of experience: 30 November 2024
I have picked 3 items after browsing in the St. Albans store. Azin has been very welcoming and helpful throughout our ordering journey. Everything has been delivered on time as expected and the delivery guys were very efficient in assembling the sofa. So happy with our purchase, great quality worth every penny. Love our sofa, accent chair and our teak root side table
Date of experience: 13 August 2024
Reply from Raft Furniture
Hello Bianca,
Thank you for these kind words about the lovely Azin. I'm so glad you've had such a positive experience and have chosen such beautiful pieces! We hope to see you again in Raft St Albans.
Best wishes,
Raft
We visited RAFT in Westfield after a friend recommended them, and they didn't disappoint! Kamil was very friendly, helpful and informative about the sofas that we liked and provided an excellent service! We ended up buying 3 sofas there - 2 for our lounge (the Marlow) and 1 chaise for our snug area (the Manhatten). The quality looks amazing and the service was brilliant; we are now excited to receive delivery of the sofas making our home beautiful and cozy.
Date of experience: 11 July 2024
Reply from Raft Furniture
Hello Mrs Haines,
Kamil really does know our sofas inside out (he started with us ten years ago at our sofa factory in North London!) Thank you so much for this fantastic review and we hope you're loving your sofas!
Best wishes,
Raft
As a family we have had a mixed experience with Raft Furniture. Our sofa was super, just as we wanted.
Unfortunately, osteoarthritis made turning and plumping up of the feather cushion interiors an arduous task. We reordered fibre cushion interiors and our experience with Raft deteriorated. Turns out that, as we had washed our cushion covers and had now shrunk slightly thereby no longer fitting the new fibre interiors that incidentally were delivered oversized, Raft would not help us anymore. We had no information to say do not wash covers that have fire retardant applied. Our new oversized sofa cushions had to be returned to Raft to be mechanically fitted to the covers! We have an ongoing issue with them regarding a badly torn interior cover, but to no avail.
Date of experience: 23 October 2023
Reply from Raft Furniture
Hello Louise,
Firstly, I'm really glad you and your family loved your sofa and I'm really sorry to hear about your osteoarthritis.
Regarding machine washing your FR cushion covers, I'm really sorry that this happened. All of our fabrics are FR'd, in line with fire and furnishing fire safety regulations
Had you requested care instructions from us we could have provided you with this information before machine washing them.
I wish we could be of more help but unfortunately shrinkage caused by machine washing is why we do not advise this and therefore this is not within our control.
Best wishes,
Raft
Excellent service from Raft at Westfield. Veridiana was so helpful, nothing was too much trouble. More than a year after buying our lovely sofa, we felt a couple of the back cushions needed firming up and she jumped to help and had it sorted in no time. The staff are generally very helpful. Lubo has given us some good advice too and we are still trying to get to one of his new pop up decorating sessions. We’ve been shopping at Raft for the past 20 years and can safely vouch for the quality and service. Raft has been, and continues to be our favourite furniture store in London.
Date of experience: 15 February 2024
Reply from Raft Furniture
Hello,
What a fantastic review! We really are honoured to be your favourite furniture store in London.
Thank you so much for taking the time to write such wonderful words about Veridiana. It's so lovely to hear you had such a positive experience in our Westfield showroom and to have had your custom for 20 years is something we really do value. Lubo is brilliant! His pop up sessions were actually for a limited time only but make sure to sign up to our newsletter incase he runs more in the future.
Best wishes,
Raft
Bought a sofa from Raft Furniture and couldn't be more pleased. Hosna (from St Albans branch) was so helpful arranging fabric samples to be sent out to my home address. I was worried about getting the sofa into my flat (second floor) and they explained I could have the sofa delivered in parts and assembled in the room so I didn't have the worry about access. Excellent communication about delivery and the sofa is very comfy.
Date of experience: 13 June 2024
Reply from Raft Furniture
Hello Debbie,
Enjoy your gorgeous sofa! We loved solving your access concerns and look forward to seeing you again. Thank you for your kind words about Hosna.
Best wishes,
Raft
We had a complex project which required some out of the box, thinking to make use of our bookshelf / TV cabinet and fireplace. Lubo from the design team really helped to put an individual spin on the project and spent a lot of time and creative effort in helping us to find a suitable design. We really appreciate the effort that he went through.
Date of experience: 20 April 2024
Reply from Raft Furniture
Hello Hardeep,
Your consultation with Lubo for the Home Styling Experience was a pleasure. Thank you for taking the time to write this review.
Best wishes,
Raft
Thanks Saliha, we love our new RAFT Loft sofa. Saliha welcomed us into the store and walked us through all the different colour choices and materials. She even gave us a glass of bubbly while we decided! She made the whole process was fun and we're delighted with the sofa and footstool. Thank you so much for the brilliant customer service and even sending us a tiktok on how to plump our sofa cusions
Date of experience: 02 February 2024
Reply from Raft Furniture
Hello Elena,
We're so glad you love your Loft Modular Sofa and are delighted you had such a positive experience with Saliha. You are always welcome to pop in for a glass of bubbly whenever you're passing! As for the plumping video, that will be your secret weapon... your sofa will be looking brand new for years to come!
Best wishes,
Niamh
Delighted with our purchases - we firstly purchased 2 sofas which are both just incredibly stylish and comfy. Then a bench and most recently complimented these with some beautiful reclaimed teak pieces and a standard and matching table top lamp and an incredible round mirror. The whole design we are so proud of. I can’t thank Azin enough for her help and guidance. The professionalism and expertise shown by both Azin and Tony in the St Albans store makes us keep going back..Thank you!
Date of experience: 31 March 2023
Reply from Raft Furniture
Hello there,
We really value the time you took to write this review. It's wonderful to hear that you've kitted your home out with so many beautiful Raft pieces - it must look fantastic! Thank you for your kind words about Azin and Tony.
Best wishes,
Raft
